Our preferred Transportation Vendor is Travel SMA. They can be used for inbound/outbound airport transportation from either Leon (BJX) or Queretaro (QRO) with advanced reservation for large or small groups. They can also arrange pick ups and drop offs at the house to go in town for shopping and dinners. Our contact is Carlos Sanchez, You can reach directly on WhatsApp +52 477-648-7187 or email travelsma@yahoo.com.mx for rates and booking. For best availability, please reach out 48 hours prior at the latest. Once you book the Airbnb, we send you a Client Arrival Form to complete and assist you in booking Carlos after you provide all travel details.

The 1st arriving guest will always be received by either the Security Manager or the House Manager. Individual guests arriving after the 1st guest arrival will assume the responsibility of allowing guests into the property.

We offer 2 rental prices. If you have 1-13 people staying on property, you would fall under Rental Option B ($1,800 USD/night). This sleeps UP TO 13 people/2 per room and gives you access to 6 of the 10 bedrooms. This includes the Main House, Pool Casita, and Yucatan room, plus the 2 bedrooms in Palm Court, Chiapas and Moroccan twin. Totaling 6 rooms. DISCLAIMER: If 1-13 people, but they are not coupled and want their own rooms, you would fall under option A.

No. The property is 100% private to the renter; we do not rent to separate groups at the same time. If you book option A, your group will have access to the 6 rooms booked and the Agave Court Apartments are locked. If you book option A, your group will have access to all bedrooms on property. This EXCLUDES the owner’s private closet, wine cellar, and laundry room. Laundry is available but only used by house staff.

Renting the house includes daily breakfast and cleaning service: Monday through Saturday from 9 am to 3 pm. Once you book your rental, our Property Manager will reach out to you via whatsapp or email to send you the online menu form to select your groups daily breakfast. View menus here.

Yes! We offer lunch, afternoon snacks, and dinner for additional costs. We have 2 full time chefs Gabi and Ari who were at the Sierra Nevada Hotel and can provide 3 meals a day and snacks based on your directives. These choices will be provided after you book the house and we send you the meal package request. After making your breakfast selections, you can make your added meal selections. Pricing ranges from $20-$50/per person (USD) depending on your selections. 

Any additional lunches, snacks, and dinners added will be compiled into a Client Cost Worksheet listing the amount of pesos you are required to pay the house manager upon arrival. View menus here.

You, can absolutely have a nice dinner on the property and invite up to 8 additional non house guests. This would be exclusive to your house guests only. Our chefs specialize in full-service coursed meals on the property. Dinners at Hacienda Santa Ana includes a delicious variety of appetizers, salads, entrées, and desserts. Dinner selections will be provided when you book the house, and we send you the meal package request. You can also add passed bites for approx..$11.00 USD per person based on selections. We require at least 1 server and 1 bartender if your dinner is over 6 guests. If your dinner is over 15 guests, we require 2 servers. This will ensure that your group can have the best experience possible. We book them for you and include that cost on the Client Cost Worksheet. We charge $90 USD per server and $125 USD per bartender for a 6-hour shift. View menus here.

Once you book your rental, please inform the property manager via email your selections from our menus listed. View menus here. After making your breakfast selections, you can make your added meal selections should you choose to add lunches or dinners as well. Any additional lunches, snacks, and dinners added will be compiled into a Client Cost Worksheet listing the amount of pesos you are required to pay the house manager upon arrival.

Yes! Typically, our renters send us a full list of the alcohol they want during their stay including quantities, and our house manager makes all purchases prior to arrival. We include that cost on your Client Cost Worksheet. If you prefer to pay with credit card for alcohol, we can place the order and schedule delivery after your arrival, but you are responsible for going to the liquor store (approx.. 20 minutes away) and paying with credit card directly.. Those details are confirmed with the House Manager.

Same with Alcohol, our renters send us a full list of any additional food/snacks they want during their stay including quantities, and our house manager makes all purchases prior to arrival. We include that cost on your Client Cost Worksheet. These purchases are made at the large supermarket and anything specific you need from a separate store will require a 20% tip for the additional trips. Within walking distance there are lots of small bodegas and fruits and vegetable markets for simple things like ice, milk, avocados, etc.

Yes. We require gratuity for the house staff of 7 and the House Manager. House staff gratuity is based on the number of rooms occupied at the rate of $20 USD per room/per day. Staff is off on Sunday but can be added for an additional cost. If you check out on a Sunday, we have breakfast set up as grab and go prepared the night prior for you to access. The house manager gratuity is flat rate of $100 USD. She is available from 11am-6pm unless dinners are booked. In that case she stays to ensure everything runs smoothly. She also makes sure that you check out on Sunday. Other costs to expect are if you want the pool heated, we charge $100 USD per day to heat and start a day prior to arrival. For example, if you are there for 3 nights, you are charges $400 USD.

The Client Cost Worksheet is a document that compiles all your costs outside of the AIRBNB rental costs. This is calculated based on menu selection, pool heating, staff tip, server/bartender, etc. The total is calculated and owed IN PESOS directly to the house manager upon arrival to the house. As the exchange rate fluctuates and we have a standard exchange rate of 20% at Hacienda Santa Ana we reserve the right to change the House standard exchange rate at any time. This is sent to you directly once all details are confirmed so you have time to plan getting pesos in time for your trip. Any cumulative total over 50k pesos will be handled via direct wire transfer to our Mexican Banking Partner from the client.

Yes! Our property is very kid-friendly. They will be included in the guest count if they are over the age of 3 years. We have blow up toddler beds and a pack and play on property. The transportation service also has car seats and booster seats upon request. We have a recommended babysitter that we trust with our own daughter that we can connect you with if you would like a parent’s night out. We have a playhouse, remote-controlled cars, blowup slides, bounce house and tons of pool toys and soccer nets. Our chefs are also very used to making kid food upon request- we just ask for a shopping list of what you would like to have for the kids, and we will include that on the Client Cost Worksheet. DISCLAIMER: the pool does NOT have a child safety net and no child should be left unattended by the pool as it gets very deep. We do not have a lifeguard, so you are responsible for the safety of your children by the pool and all play areas of the property. Please note that there are multiple furry friends on property, not allowed inside the residence. Friends include chickens, bunnies, fish, 2 cats, and 1 dog. Please supervise your children while they engage with the pets.

Yes! Please refer to the Event Rental information and see our Event FAQ’s below.