Is there anything else I’m expected to pay after I book the Airbnb?

Yes. We require gratuity for the house staff of 7 and the House Manager. House staff gratuity is based on the number of rooms occupied at the rate of $20 USD per room/per day. Staff is off on Sunday but can be added for an additional cost. If you check out on a Sunday, we have breakfast set up as grab and go prepared the night prior for you to access. The house manager gratuity is flat rate of $100 USD. She is available from 11am-6pm unless dinners are booked. In that case she stays to ensure everything runs smoothly. She also makes sure that you check out on Sunday. Other costs to expect are if you want the pool heated, we charge $100 USD per day to heat and start a day prior to arrival. For example, if you are there for 3 nights, you are charged $400 USD.

What is a CLIENT COST WORKSHEET?

Once you book your rental, our Property Manager will reach out to you via whatsapp or email to send you the online form to select your groups daily breakfast. After making your breakfast selections, you can make your added meal selections should you choose to add lunch and dinner as well. Any additional lunches, snacks, and dinners added will be compiled into a Client Cost Worksheet listing the amount of pesos you are required to pay the house manager upon arrival.

Can I bring my kids to the property?

Yes! Our property is very kid-friendly. They will be included in the guest count if they are over the age of 3  years. We have blow up toddler beds and a pack and play on property. The transportation service also has car seats and booster seats upon request. We have a recommended babysitter that we trust with our own daughter that we can connect you with if you would like a parent’s night out. We have a playhouse, remote-controlled cars, blowup slides, bounce house and tons of pool toys and soccer nets. Our chefs are also very used to making kid food upon request- we just ask for a shopping list of what you would like to have for the kids, and we will include that on the Client Cost Worksheet. DISCLAIMER: the pool does NOT have a child safety net and no child should be left unattended by the pool as it gets very deep. We do not have a lifeguard, so you are responsible for the safety of your children by the pool. 

What if I want to have a party during my stay? Do you allow events on property?

Yes! We do allow parties, weddings, and special events on property. Hacienda Santa Ana features a beautiful event lawn, perfect for weddings and events. Lawn dimensions are approximately 60 x 100 feet and can accommodate up to 225 guests.

PROPERTY RENTAL COST: We require a full property buyout on Airbnb (option B) for $2,600.00 USD per night, with a four-night minimum, with three-night stay of guest rooms allowed, as the last day of rental is for removal and re-set of the space to make Venue available for rent.

EVENT RENTAL COST: After booking the Airbnb, the Owner executes a separate event rental contract. These cost are all completely separate from The Event site rental fee is $2,500.00 or $35.00 per guest whichever is higher, per event.

SECURITY DEPOSIT: For all events, a security deposit is required, in addition to the standard house rental, at the following amounts:  Events Under 50 guests $2,500.00 per event, Events over 50 guests $4,500.00 per event If the property is left in good standing by not only You, but also your vendors, the deposit will be returned within 21 business days. This will be subject to a check-out list and property inspection by Venue.

ADDITIONAL COSTS: The property does not own a tent, and if you outsource a tent for your event, the venue charges a 1200.00 installation fee per event to cover lawn wear and tear. Events may use the house generator power for a rate of 450.00 per day. There is an overtime fee for house staff to remain on property during the events, for 750.00 per event (up to 10 hours). Any trash not removed from the property post Your event will be charged for city dump, removal fee and labor fee of $1000.00 usd.

GUIDELINES: A professional event planner must be hired to celebrate events on Venue grounds if more than 21 guests are included in the celebration. The staff of Venue are not event producers and during the event are on site to maintain the quality of the home and safety of its inventory and its guests. All Service Providers must be approved by Venue prior to arriving on property. Venue reserves the right to ask for those vendors to place an additional security deposit. Service Providers are responsible for the setup of any special décor items ordered for the event, and the prompt removal of the same following the Event. All inventory and needs for the event must be delivered and installed during your rental period. Any pre or post event deliveries or removals will be charged an additional day’s rental on the residence for each day that extends beyond the rental period.

A tent rental is required for a reception, to be coordinated through your Event Planner and provided by the vendor of your choice. The venue requires that security is provided for the event. You may provide the security, or the Venue can provide it upon request. An outside security company is required to provide two officers (one for the street and one for the residence). Exterior gates must be closed at all times during the event timeline.